Frequently Asked Questions

Why buy from Tempvs?

We are an independent Hatton Garden watch specialist with long-standing trade and wholesale experience. We focus on accurate descriptions, competitive pricing, physical inspection of stock and straightforward advice.

Are your watches authentic?

Every watch is inspected before sale. We assess authenticity, condition and function and, where relevant, check available serial, reference and provenance information. Vintage watches can contain age-related service or replacement parts; where this is known and material, we aim to describe it clearly.

How do Retail, Pre-Retail and Sold Archive differ?

Available Retail watches are sold as individually described with a 12-month Tempvs commercial warranty only when specifically confirmed. Pre-Retail watches are offered earlier in the stock cycle in their disclosed condition, normally before routine preparation or servicing, and without the additional Tempvs 12-month commercial warranty. Sold Archive watches have already been sold and are not available for checkout.

Do your watches come with a warranty?

Some qualifying Retail watches include an additional 12-month Tempvs commercial warranty, but this must be confirmed on the particular listing. Pre-Retail watches do not include that additional warranty. The absence or expiry of any commercial warranty does not affect statutory consumer rights. See After-Sales Policy.

Can I purchase a watch from the Sold Archive?

No. Sold Archive listings document watches previously sold by Tempvs; they cannot be bought again from those pages. You can enquire about sourcing a similar example.

Can I view a watch before buying?

Yes. We are based at 36 Hatton Garden, London, EC1N 8EB. Walk-ins are welcome Monday to Friday, 10:30 am–4:30 pm; we are closed Saturday and Sunday. If you want to see a particular watch, contact us before travelling so we can confirm it is available.

Can I part exchange my current watch?

Yes. Send us details of your watch and the Tempvs watch you are interested in. Final values are subject to physical inspection.

Can you source a watch that is not listed?

Yes. Visit our Source a Watch page and send us the specification you want.

Do you buy watches?

Yes. See Sell / Part Exchange for the information and photographs that help us provide an initial indication.

Do you sell vintage watches?

Yes. We regularly handle vintage and neo-vintage watches. With older watches, condition, originality, service history and replacement parts can matter as much as the reference itself, so we encourage buyers to read the individual description carefully and ask questions before purchase.

How do returns work for an online purchase?

For a qualifying UK distance purchase, you normally have 14 days after delivery to tell us you wish to cancel, followed by another 14 days to send the goods back. The same statutory cancellation framework applies to Retail and Pre-Retail watches, subject to limited legal exceptions. Purchases concluded in our showroom do not have a change-of-mind return right unless we separately agree. Customers pay the direct return cost when cancelling a distance purchase because they have changed their mind. See our Shipping & Returns page and Refund Policy for the full procedure. Faulty-goods rights are separate.

Do you offer insurance valuations or other watch services?

We can discuss insurance valuations, sourcing, sale and part exchange. Contact us for details, any applicable fee and availability.

How can I leave feedback or ask for help after purchase?

We welcome feedback on your experience. Contact our team with your order or invoice reference where relevant, and tell us what worked well or what could be improved. For returns or warranty enquiries, see our After-Sales Policy.