After-Sales Policy

Our after-sales support is designed to make buying, ownership and any return straightforward.

Distance-sale cancellations

If you are a UK consumer who bought by an eligible online, telephone or other distance-selling arrangement, you normally have 14 days after receiving the goods to notify us of cancellation, without giving a reason. You then have a further 14 days to return the goods. These rights apply to Retail and Pre-Retail purchases. See our Refund Policy for how to cancel, return shipping, refunds, the optional cancellation form and statutory exceptions.

Purchases concluded in our showroom have no automatic change-of-mind return right. Customers cancelling qualifying distance purchases must pay the direct return shipping cost. Statutory faulty-goods rights are unaffected.

Commercial warranty — individual watch terms

Retail: a 12-month Tempvs commercial warranty is provided only where the specific listing or sale documentation expressly confirms that the watch qualifies and sets out its coverage. There is no automatic warranty on every Retail watch, and service history or water resistance should not be assumed unless documented.

Pre-Retail: watches are offered in their individually disclosed condition, usually before routine preparation or servicing. They do not include an additional Tempvs 12-month commercial warranty. Any condition grades, timing measurements, known defects and pressure-test status should be reviewed before purchase.

Sold Archive: these are historic sales records and not available to purchase.

Statutory rights remain in place

The absence, terms or expiry of a commercial warranty does not remove consumer rights under applicable UK law. If an item is faulty, not as described or fails to meet the legal standard, we will consider the applicable consumer remedies irrespective of whether it is Retail or Pre-Retail. Contact our team so that we can assess your concerns.

Request assistance

Email info@tempvswatches.com or contact us with the order or invoice number, the watch model or reference, a description of your concern and photographs if helpful. For security, arrange a suitable insured return method. You do not need our prior permission to exercise a statutory cancellation right.