Returns & Refund Policy

Tempvs Watches — Tempvs Ltd

At Tempvs Watches, we aim to make every purchase straightforward and transparent. We carefully describe our watches and want customers to feel confident when buying from us.

This policy explains your rights when purchasing online, by telephone or mail order, as well as purchases made in our Hatton Garden showroom.

1. Online and Distance Purchases — 14-Day Cancellation Right

If you are a consumer purchasing a watch online, by telephone or by mail order, you have the legal right to cancel your purchase without giving a reason.

You must notify us of your decision to cancel within 14 days after receiving your watch.

Once you have notified us, you have a further 14 days to return the watch.

To exercise this right, contact us at:

Email: info@tempvswatches.com
Telephone: 020 7813 4693
Address: Tempvs Ltd, 36 Hatton Garden, London, EC1N 8EB, United Kingdom.

Please include your order number or purchase details so we can identify your transaction.

Your cancellation is valid if you inform us within the required period. You do not need to wait for our approval before exercising your statutory cancellation right.

2. Condition of Returned Watches

You may inspect and try on your watch as you reasonably would in a physical shop to establish its nature, characteristics and functioning.

We ask that returned watches are carefully packaged and include all accompanying items, where supplied, such as boxes, certificates, spare links and accessories.

We reserve the right to make a reasonable deduction from your refund where the value of the watch has been reduced by handling beyond what is necessary to inspect it.

This may include new scratches, damage or other avoidable deterioration. Any deduction will reflect the actual reduction in value and will be explained to you.

Your statutory cancellation rights are not automatically lost simply because the watch has been removed from its packaging or tried on.

3. Returning Your Watch

Before returning a watch, please contact us so that we can provide the appropriate return instructions.

For valuable watches, we strongly recommend using a secure, tracked and appropriately insured delivery service.

Unless otherwise agreed or required by law, customers are responsible for the direct cost of returning an item following a change-of-mind cancellation.

Alternatively, you may arrange to return your watch in person to our Hatton Garden showroom.

Please ensure that the watch is securely packaged and that all relevant purchase information is included.

4. Refunds

Once a valid cancellation has been made, we will process your refund without undue delay and no later than 14 days after receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first.

Your refund will include the price paid for the watch and the original standard delivery charge, where applicable.

If you selected a more expensive delivery service, we are only required to reimburse the cost of our least expensive standard delivery option.

Refunds will normally be made using your original payment method unless you expressly agree otherwise. No refund processing fee will be charged.

Any lawful deduction for diminished value resulting from excessive handling will be explained.

5. In-Store Purchases

Purchases made in person at our Hatton Garden showroom do not automatically qualify for a statutory 14-day change-of-mind cancellation right.

Any discretionary return or exchange for an in-store purchase must be agreed with Tempvs Watches.

This does not affect your statutory rights if goods are faulty, misdescribed or otherwise fail to conform to your consumer rights.

A watch ordered and purchased through a distance-selling arrangement may still qualify for the statutory cancellation right even if it is subsequently collected from our showroom.

6. Retail and Pre-Retail Watches

Tempvs Watches offers both Retail and Pre-Retail watches.

Retail watches: Qualifying watches may include an additional Tempvs commercial warranty, with the applicable terms confirmed for the individual watch before purchase.

Pre-Retail watches: These are authenticated pre-owned watches offered before our usual retail preparation process. They do not include the additional Tempvs commercial warranty.

Both Retail and Pre-Retail watches purchased through an eligible distance-selling arrangement are subject to the same statutory cancellation rights.

The absence of an additional commercial warranty on a Pre-Retail watch does not remove or reduce your statutory consumer rights.

7. Faulty or Misdescribed Goods

Your rights under the Consumer Rights Act 2015 are separate from your change-of-mind cancellation rights.

If a watch is faulty, not as described or does not meet applicable statutory standards, you may be entitled to a repair, replacement, price reduction or refund, depending on the circumstances and the time since purchase.

Please contact us promptly if you identify an issue so we can investigate and arrange an appropriate resolution.

Nothing in this policy excludes or restricts your statutory consumer rights.

8. Personalised or Altered Watches

Certain goods made to a customer's specifications or clearly personalised may be exempt from the statutory change-of-mind cancellation right.

Any applicable exemption will be explained before purchase.

This does not affect your statutory rights if the goods are faulty or misdescribed.

9. Contact Details

For cancellations, returns and after-sales enquiries:

Tempvs Ltd — Tempvs Watches
36 Hatton Garden
London, EC1N 8EB
United Kingdom

Email: info@tempvswatches.com
Telephone: 020 7813 4693

We aim to handle all enquiries promptly, fairly and in accordance with UK consumer law..