Buying a Watch Remotely: Lessons from the Pandemic

The pandemic-era move towards remote shopping placed greater emphasis on the information a buyer could see before handling a watch. Those practical lessons remain useful when buying pre-owned watches online.

Photographs should answer questions

A clear front image is a starting point. Buyers also benefit from views of the case sides, bezel, crystal, bracelet or strap, clasp and caseback. Marks and wear should remain visible so the photographs help explain the condition rather than disguise it.

A description belongs to the individual watch

A reference number identifies a model, but it does not describe the particular example. Ask about condition, originality, known replacement parts, accompanying items and service information. Where measured timekeeping is supplied, understand that it records a test at a particular time.

Communication builds confidence

A seller should be identifiable and able to answer specific questions. If a detail matters to you, request a photograph or clarification before ordering. Confirm that the watch is available and that any preparation still required is explained.

Understand delivery and after-sales arrangements

Check how delivery is organised and read the applicable terms, condition report and warranty information. Tempvs describes Retail and Pre-Retail watches individually so buyers can understand the particular offer.

Remote buying works best when the information is as clear as it would be across a showroom counter. Our aim is to give customers the detail they need to choose confidently, wherever they are browsing.